Customer pledge

At Grumpy Mule, we are committed to ensuring that all of our customers receive the best possible coffee and service that we can provide. Our aims are simple:

To offer and deliver a wide variety of high quality, great tasting coffees
To maintain the highest levels of coffee freshness from roasting to delivery
To deliver your coffee within 5 working days of placing the order
To respond immediately and effectively to any queries or complaints that you may have relating to Grumpy Mule products and service
To inform people regarding the background of speciality coffee, in a reliable, informative and enjoyable manner
To promote and support the farmers, cooperatives and workers who strive hard to provide quality and uniqueness
To transact business in a transparent, sustainable and honourable manner

Ian Balmforth